Y19 – Terms and Conditions & Warranty Policy

Terms and Conditions

1. Order & Customization

All products are made-to-order and begin production only after 100% payment confirmation.
Customization options include fabric, size, design modifications, and add-ons.
Once an order is confirmed, no changes will be allowed beyond 24 hours.

2. Pricing & Payment

Prices are inclusive of design consultation and basic delivery within serviceable areas.
GST is included unless otherwise specified.
Full payment must be made online via our secure payment gateway.
EMI options or part payments are currently not available through the website.

3. Cancellation & Refund Policy

Orders once placed cannot be canceled or refunded as each item is customized.
In exceptional cases (duplicate transaction, payment failure), refunds will be processed within 7 working days.

4. Delivery & Timeline

Estimated delivery time is 15–30 working days from design finalization.
Remote areas or complex customizations may require additional time.
Y19 is not responsible for delays due to weather, strikes, logistics disruptions, or force majeure.

5. Installation

For furniture orders, basic on-site installation is included in metro cities.
In other locations, doorstep delivery will be provided. Local technician support may be required.

6. Product Variation

Slight differences in color, texture, or grain may occur due to handcrafted processes and screen resolution variations.
These are not considered defects but characteristics of custom design.

7. Liability

Y19 shall not be liable for any indirect or consequential loss arising out of product usage or delays.
All communications regarding orders must be made through official email or WhatsApp business number for tracking.

8. Dispute Resolution

All disputes are subject to Bangalore jurisdiction.
For any grievances, please email info@y19.co.in and our team will respond within 48 hours.